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BOOKING TERMS & CONDITIONS
Please read these terms and conditions. They apply to all the holidays package
with accommodation and services on our web site and they deal with your rights
and obligations to us, and ours to you. We make every effort to ensure you will
have an enjoyable holiday with us.
Your financial security
Turgutreis Tours ,Uslu Turizm İnşaat Sanayi ve Ticaret A.Ş is a A class
registered company, and a member of Turkısh Travel Agencies Association
registration number 2751, whose head office office is at Bodrum / Turgutreis
Bahçelievler Caddesi No:164 and registered and member of Bodrum Chamber of
Commerce ,registration number 1843 , also registered Bodrum Commerce Registry
registration number 2085
Transportation Licence Number : D2 IZM.U-ET.D2.48.433
Adress of Turgutreis Tours Turgutreis Branch Office : Belediye Caddesi
7013 Sokak No:14 Turgutreis Bodrum /Muğla
Adress of Turgutreis Tours Yalıkavak Branch Office : Yalıkavak Şubemiz
İskele Caddesi No:1 Yalıkavak Bodrum / Muğla
Turgutreis Tours Web Site Address:
http://www.turgutreistours.com
Turgutreis Tours email adress
: info@turgutreistours.com
Your holiday contract
When you book a holiday or other travel arrangements our contract with you takes
effect when we send you a written confirmation of your booking. Once the
contract is made we are responsible to you to provide the holiday you have
booked and you are responsible to us to pay for it, in each case subject to the
terms and conditions laid down on this brochure.
In parties of two or more people, the person who makes the booking, by signing
our booking form or otherwise contracts with us, accepts responsibility for
making all payments to us for all members of the party.
We will send all documents and other information to that person who will be in
turn responsible for ensuring that other members of the party are kept fully
informed. Your contract is with Turgutreis Tours.
Booking and payment
Once you have selected your holiday your booking should be made directly with
us. £ 20,00 per person per reservation for all bookings or full payment if less
than four weeks before your scheduled departure together with any applicable
insurance premiums must be sent to us with your signed booking form. On receipt
of the booking form together with the appropriate payment. We shall confirm the
booking by sending a confirmation invoice. We reserve the right to decline any
booking.
Making A flight booking:
When you or your travel agent make a flight booking with us and we accept it,you
must immediately pay the full balance due.
Payment Mode :
1 – You can pay with credit card filling the mail order form and sending it us
via email or fax at the same time of reservation.
2 - You can pay via bank money transfer at the same time of reservation.Our bank
account information as below:
Our Bank Details
Swift code :YAPITRIS962 BODRUM KARYA
Company Name: Uslu Turizm Ins.Tas.San.ve Tic A.S.
Address: Bahcelievler Caddesi No:164 Turgutreis/Bodrum/Mugla
Bank name: YAPI ve KREDI BANKASI A.S.
Branch Office Name: Bodrum Karya Subesi
TL Account number:20104677
TL IBAN NO:TR070006701000000020104677
EUR Account number:20433948
EUR IBAN NO:TR310006701000000020433948
USD Account number:21763135
USD IBAN NO:TR420006701000000021763135
GBP Account number:30149312
GBP IBAN NO:TR720006701000000030149312
Please note that special discounts are offered for early bookings when paid all
at once and balance payments,please check ‘deals’ section at our web-site.
You pay the balance
The balance due to us in respect of any booking as shown on a confirmation
invoice must be paid at least four weeks prior to departure date. If the payment
is not received in full by us by this date we reserve the right to treat your
booking as cancelled by you and to retain your deposit and apply the
cancellation charges as set out later on this page.
Our invoice
Our confirmation invoice is our final invoice,may there be any unforeseen change
to your holiday arrangements these will be advised in the form of a revised
invoice sent to you.
Travel insurance
It is a condition of booking with us that all members of the party give us
details of an insurance cover where they take out their insurance.
Changes made by you
If you find it necessary to change your booking after we have issued a
confirmation invoice, we will make a charge of 25.00 £ per person for each
change made. Any alterations to your travel arrangements notified by you less
than four weeks before departure date will be treated as a cancellation of your
original booking.
The new arrangements including name changes will be regarded as an entirely new
booking. In the event of a name change both the person who transfers the booking
and the person who actually takes the holiday will be responsible for the
amendment charges and any additional costs incurred over and above this sum and
as a result of the changes and any outstanding balance due in respect of the
booking prior to this. All requests for alterations must be made or confirmed in
writing.
Note that changes to the original date of departure and/or the addition of an
extra passenger must be confirmed in writing by the person who signed the
booking form. Some types of accommodation are priced according to the number of
people staying there. If your booking changes because of someone in your party
cancels, we will recalculate your holiday cost based on the new number of people
travelling. If fewer people share the accommodation, then the cost for them may
go up. This extra cost is not a cancellation charge, and is not covered by your
travel insurance.
Cancellations made
If you wish to cancel a confirmed booking this must be done in writing by the
person who signed the booking form, and in who's name the booking is invoiced.
Cancellation takes effect from the date we receive such a letter, or fax.
Cancellation charges will be calculated as set out in the table below, and we
will notify you by way of an invoice within two weeks of receipt of your
cancellation. Period before departure date within which Amount of cancellation
charges expressed as a percentage a cancellation notice is recorded of the total
holiday cost (excluding insurance premiums).
More than 42 days Nill
29-42 gün Deposit only
22-28 gün 60%
1-21 gün 100%
Please note that if you have to cancel for reasons covered by your travel
insurance policy, you will be able to reclaim your cancellation charges.
Cancellation charges exclude the insurance premium which is not refundable.
If you have reason for complaint
Any complaints arising from your holiday that are of control must be notified to
your resort representative who will do whatever necessary there and then, and
also to the accommodation owner or supplier of the service in question so that
remedial action can be taken without delay. If the matter cannot be resolved
whilst in resort you must obtain a report form from your representative. Most
complaints are of a minor nature which can be sorted out in resort. It is
essential that you give us the opportunity to help you by letting our
representative know quickly if you have any complaint. If you feel that a
complaint has not been dealt with to your satisfaction please write to the Guest
Relations Manager, within 28 days of your return date quoting your booking
reference, date of departure, and most important enclose your copy of the report
form.
If we change your holiday
Should we find it necessary to make a major change to your holiday
arrangements we will advise you as soon as is reasonably possible. In the case
of a major change we will pay you reasonable compensation as set out in the
table below except where the change is the result of unusual and unforeseeable
circumstances beyond our control, the consequence of which could not have been
avoided even with all due care and diligence on our part.
Period before departure within which a Compensation per person major change is
notified to you. (Excluding Infants)
60 days or more Nil
30 days or more £ 10.00
15 days or more £ 20.00
14 days or less £ 30.00
No compensation is payable in the case of minor changes or as set out in
important Notes below. We will not be liable to pay compensation for flight
delays as these are covered by insurance nor will we be liable to pay
compensation if it is to do with changes made to your holiday for health or
safety reasons.
Important Notes
Compensation payments do not apply to discounted holidays or changes caused by
reason of force-majeure namely threat of war, riots, civil strife, terrorist
activity, industrial disputes or the threat of such disputes, natural or nuclear
disasters, fire, technical problems to transport, adverse weather conditions,
health risks or epidemics, closure of or congestion at ports, airports,
governmental action, acts of GOD, cancellation or changes of schedules or delays
or other events beyond our control. In these circumstances we cannot be
responsible and should not be liable to pay compensation where we are forced to
cancel, delay or curtail or change your holiday in any way or where the
performance or prompt performance of the contract by us is prevented or affected.
If we cancel your holiday
We reserve the right in our absolute discretion, to cancel your holiday. In this
event we will return to you all monies you have paid to us or will offer you an
alternative holiday to purchase of a comparable standard (Unless the reason for
cancellation is for your default of payment, or misconduct) In no case will your
holiday be cancelled within eight weeks of departure except where you default in
payment or we are forced to cancel due to do so as a result of force majure. If
the alternative holiday offered is not acceptable to you we will refund all
monies paid to us including insurance where applicable. In this event we will be
under no further liability to you or any member of your party.
Our responsibility for your holiday
We accept responsibility for ensuring that the holiday that you book with us are
supplied to you in accordance with our agreement with you. If you have a
justified complaint about any of the services forming part of the holiday we
will pay you reasonable compensation.We accept liability except in the following
circumstances:- a) if the failure or improper performance is your fault or
someone else mentioned on the booking form. b) if the failure is the fault of
someone else not connected with the provision of services which make up the
holiday and such failures are unforeseeable or unavoidable. c) Any unusual or
unforeseen circumstances beyond our control, the consequence of which could not
have been avoided even if all due care had been exercised; d) Any event which we
or the supplier of any of the services under the agreement with you, even with
all due care and attention could not foresee or forestall.
Your responsibility
It is your responsibility to ensure that you and all those for whom you are
booking are in possession of valid passports and any appropriate visas.
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